You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
recent questions asked by our customers.
Where can I get hold of a user guide?
Right alongside this answer, in the right hand column, you'll find all the guides.
How do i know when my device is charging and charged?
The LED on your product will turn red when charging and will turn off once the item is fully charged.
What products do damson speakers work with?
Pretty Much anything that plays audio. If your device can stream Bluetooth Audio then this makes it a sync to play music. If you like using cables all the products have a way to cable into the speakers (even Headbones).
How does the twist produce sound?
What we did was replace the speaker cone with the surface you place it on. More info can be found here
My Twist is vibrating on the surface it is placed upon
Good! It's supposed to. If it didn't vibrate you wouldn't hear anything.