When you send your product to us, we’ll verify that it's eligible for the service you requested. If your product is eligible, we’ll either repair or replace it with a product that is new or equivalent to new in both performance and reliability. If your product is eligible for a different service than the one you requested, we’ll contact you with more information.
Batteries are consumable parts that sometimes fail because of a defect or their life expires through normal use. If your product fails because of a defect in the battery and it’s still covered by the Damson One Year Limited Warrant or consumer law, we’ll either repair your product or replace it. If your product has been damaged accidentally or needs other repairs, you will need to pay an additional fee for service.
How much is the service/repair cost?
Our service fees depend on your product and whether you are covered under warranty and consumer law:
- There’s no charge if the repair is for a defect covered under Damson's One Year Limited Warranty or consumer law.
- Out-of-warranty service, including repair service for accidental damage, may be available for your product as described below. Some discontinued items may not be available for repair.
In some cases, if we examine your product and determines that it doesn’t require service, you will be charged you a diagnostic fee and returning shipping costs.
OUT OF WARRANTY SERVICE
If your product was damaged or your repair isn’t covered by our warranty or consumer law, it may be eligible for out-of-warranty service. Some damages aren't eligible at all, for example, if your device broke into multiple pieces. We reserves the right to determine whether your product is eligible.
Cisor BT5: Discontinued; repair/service not available
Oyster: Discontinued; repair/service not available
If your product requires service because the battery won’t hold a charge and it’s no longer covered by our One Year Limited Warranty, we’ll replace your product for a service fee as follows:
All fees are in Pounds sterling (GBP) and include VAT and shipping to UK Mainland (excludes outer lying islands).